Damaged goods

Please provide photo or video materials by Email and briefly describe the problem within 7 days after you receive the goods (usually the first time you receive the goods);

Pending confirmation that your item was damaged due to logistics or other reasons, you will usually receive a response within 2 business days;

After receiving our suggestion of processing results, you will need to reply by email to agree to our processing suggestion. If you do not agree, reply to disagree with the processing suggestion and notify us of your appeal until a consensus is reached;

You will get a refund after confirmation.

RETURN WITHOUT REASON (30 DAYS)

We do not guarantee that the product will meet your expectations and suggest that you confirm the effect of the product with us before payment.

We do not provide unreasonable returns for special products and for requests for returns without quality reasons, you must pay the Logistics costs incurred by the return, we accept returns within 30 days of purchase.

Please ensure that your items purchased on this website are unused, undamaged and do not affect resale; Contact us via Email and briefly describe your situation, we will provide you with a return address and method of return by post; Upon receipt of your returned item, after confirming that your item meets our requirements, we will notify you via email and return the refund to your payment account as soon as possible.

DELAY OR LACK OF REFUND

If you haven't received your refund, please check your bank account again.

Then contact us via Norlhahhpl.inl@gmail.com You can also contact your credit card company, it may take some time to issue a refund officially.

Wait up to 7 days or 5 working days. If you've completed all the steps but still haven't received your refund, please keep in touch with us. After confirming that you are eligible for a refund, We will help you Provide a record of your purchase and other information that can help you get a refund, help you find and solve problems.

EXCHANGE

If you need to exchange an item, the method we recommend is to return the item directly and order again.